SHIPPING AND RETURNS POLICY – VAPESTOYOU LTD
Last Updated: 30/04/26
This Shipping and Returns Policy applies to all purchases made through https://www.vapetoyou.co.uk/ operated by VAPESTOYOU LTD.
1. Shipping Policy
1.1 Delivery Areas
We currently deliver within the United Kingdom.
We reserve the right to refuse or cancel orders where delivery restrictions apply.
1.2 Age Restriction
All products sold on this website are strictly for customers aged 18 years or over.
By placing an order, you confirm that you are at least 18 years old. We may carry out age verification checks before dispatching your order.
1.3 Dispatch Times
Orders are usually processed and dispatched within 1–2 working days after payment has been received and verified.
Orders placed on weekends or public holidays will be processed on the next working day.
During busy periods, dispatch times may be longer.
1.4 Delivery Times
Estimated delivery times are provided at checkout and are estimates only. Delays caused by couriers, weather conditions, or other circumstances outside our control may occur.
We are not responsible for delivery delays once an order has been dispatched.
1.5 Incorrect Delivery Information
It is your responsibility to provide accurate shipping information.
If an order is returned due to incorrect address details supplied by you, additional postage costs may apply before the order can be resent.
1.6 Lost or Missing Orders
If your order has not arrived within a reasonable time, please contact us via our website:
https://www.vapetoyou.co.uk/
We may require time to investigate the issue with the courier before issuing a replacement or refund.
2. Returns Policy
2.1 Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.
To exercise this right, you must notify us within the cancellation period via:
https://www.vapetoyou.co.uk/
2.2 Return Conditions
To qualify for a return:
- Items must be unused and unopened
- Items must be returned in their original packaging
- Proof of purchase may be required
We reserve the right to refuse returns that do not meet these conditions.
2.3 Non-Returnable Items
For hygiene, safety, and consumer protection reasons, the following items cannot be returned unless faulty:
- Opened e-liquids
- Opened pods or cartridges
- Coils
- Disposable vape devices
- Any consumable item that has been opened or used
2.4 Faulty or Damaged Goods
If your item arrives faulty or damaged, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Photographs where applicable
Where a product is confirmed as faulty, we may offer:
- A replacement
- A repair
- A refund
in accordance with your legal rights under UK consumer law.
2.5 Return Shipping Costs
Unless the item is faulty or incorrect, customers are responsible for return shipping costs.
We recommend using a tracked delivery service, as we are not responsible for returns lost in transit.
2.6 Refunds
Approved refunds will be processed to the original payment method within 14 days of receiving the returned goods or proof of return.
Shipping fees may be non-refundable unless the return is due to our error or a faulty product.
3. Refused Deliveries
If a delivery is refused or returned to us due to failed delivery attempts or incorrect address information, we may deduct any shipping or return costs from your refund.
4. Contact
For any shipping or returns enquiries, please contact us via:
VAPESTOYOU LTD
651 Mauldeth Road West
Chorlton Cum Hardy
Manchester
United Kingdom
England
M21 7SA
